Terms

SOHIMI JAPAN, K.K. (hereinafter referred to as “the Company”) establishes the following Terms of Use (hereinafter referred to as “these Terms”) regarding the use of the website operated by the Company at https://sohimijapan.com/ (hereinafter referred to as “this Website”). By purchasing products through this Website, customers are deemed to have agreed to these Terms. Please read them carefully before using this Website.

If separate terms or policies exist in addition to these Terms, such separate terms shall constitute an integral part of these Terms. In the event of any conflict between these Terms and separate terms, the separate terms shall prevail.

Article 1 (General Provisions)

  1. These Terms set forth the conditions regarding the use of this Website.

  2. These Terms apply to both the Company and all users of this Website.

Article 2 (Users)

  1. “Users” refers collectively to individuals who agree to these Terms and use this Website, including browsing, purchasing products, or using related services.

  2. Users acknowledge that browsing and use by persons under 18 years of age are prohibited and agree to use this Website at their own responsibility.

  3. Users requiring the consent of a legal guardian shall be deemed to have obtained such consent in advance.

Article 3 (Membership Registration)

  1. Users may access member-exclusive services by registering as members.

  2. Membership is granted upon completion of the registration process using the prescribed method.

Article 4 (Management of IDs and Passwords)

Users are solely responsible for managing their account information and passwords. The Company shall not be liable for any damages arising from unauthorized use, theft, or misuse of account information.

Article 5 (Changes to Registered Information)

Users must promptly update any changes to their registered information. The Company shall not be responsible for any damages arising from failure to update such information.

Article 6 (Withdrawal)

  1. Users may terminate membership at any time by completing the prescribed withdrawal procedures.

  2. The Company shall not be liable for damages arising from failure to complete withdrawal procedures.

Article 7 (Protection of Personal Information)

Personal information obtained through use of this Website shall be handled in accordance with the Company’s separately established Privacy Policy.

Article 8 (Electronic Communications)

By accessing this Website or sending emails to the Company, users agree to communicate electronically. Users consent to receiving communications electronically, including notices and disclosures via email or postings on this Website.

Article 9 (Ordering Process)

  1. Orders must be placed by entering the required information on this Website and submitting it online.

  2. Users are responsible for ensuring all submitted information is accurate.

Article 10 (Formation of Sales Contract)

A sales contract is deemed concluded once the Company sends an order confirmation email to the user.

Article 11 (Changes or Cancellation of Orders)

  1. In principle, orders cannot be changed or canceled after placement. However, users may request changes or cancellations before shipment by contacting the Company using the prescribed method.

  2. Requests may not be accepted if payment has already been completed.

  3. Cooling-off rights under Japanese law do not apply to purchases made through this Website.

Article 12 (Shipping)

  1. The Company outsources shipping to designated delivery carriers. Delivery times may vary depending on location, weather, transportation conditions, stock availability, and other circumstances.

  2. Orders may be shipped separately depending on stock conditions or warehouse locations.

Article 13 (Transfer of Ownership and Risk)

Ownership and risk associated with purchased products transfer to the customer once the products are handed over to the shipping carrier.

Article 14 (Payment)

Users are responsible for product costs, consumption tax, shipping fees, transfer fees, cash-on-delivery fees, and any additional charges required.

Article 15 (Returns and Exchanges)

・Products are covered by a one-year warranty activated through the included “Warranty Activation” process.
・Refunds are available only for purchases made through the official SOHIMI JAPAN ONLINE STORE.
・Warranty services are available only within Japan.

Returns or exchanges due to customer preference, including incorrect orders, unsuitable sizing, or differences from expectations, are not accepted.

In the event of defective, damaged, or incorrectly shipped products, customers must contact the Company promptly and return the applicable product. Replacement products will be sent after confirmation by the Company.

Warranty coverage does not apply in cases including but not limited to:

・Missing packaging or accessories
・Damage caused by improper storage or handling
・Unauthorized repair, modification, misuse, or prohibited use
・Damage caused by children, animals, drops, impact, or excessive force
・Failure to present instructions or complete warranty activation
・Damage caused by disasters, fire, lightning, or abnormal voltage
・Normal wear and tear or consumable parts

Shipping costs for approved defective returns shall be borne by the Company.

Article 16 (Changes to Prices and Specifications)

Product prices and specifications displayed on this Website may be changed or discontinued without prior notice.

Article 17 (Prohibited Conduct)

Users are prohibited from engaging in activities including but not limited to:

・Unauthorized or fraudulent use of this Website
・Infringement of intellectual property rights or privacy rights
・Defamation or harassment of third parties
・Transmission of harmful software or viruses
・Interference with operation of this Website
・Violation of laws or public order and morals
・Any conduct deemed inappropriate by the Company

Article 18 (Termination, Suspension, or Revocation of User Status)

The Company may suspend or terminate user access without prior notice if users violate these Terms or if the Company determines such action is necessary.

Article 19 (Disclaimer)

  1. The Company does not guarantee the accuracy, completeness, usefulness, reliability, or suitability of information provided on this Website.

  2. The Company shall not be liable for damages arising from use or inability to use this Website.

  3. Liability for damages caused by products purchased from the Company shall be limited to direct damages up to the purchase price of the applicable product.

  4. The Company shall not be liable for indirect damages, loss of profits, attorney fees, or special damages.

Article 20 (Interruption or Suspension of Services)

The Company may modify, suspend, or discontinue all or part of its services without prior notice due to maintenance, disasters, technical issues, or other operational reasons.

Article 21 (Modification or Termination of Services)

The Company may change or terminate services at any time without prior notice and shall not be liable for resulting damages.

Article 22 (Changes to These Terms)

The Company may revise or abolish these Terms at any time without prior notice. Revised Terms become effective once posted on this Website.

Article 23 (Governing Law)

These Terms and all agreements related to services provided by the Company shall be governed by and interpreted in accordance with the laws of Japan.